How we look after your information

Drift & Dwell Designs (“Drift & Dwell”, “we”, “us”, “our”) is a small Australian business that designs and sells digital planners, printables, and resources for everyday home life. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase a digital product from us.

We aim to handle your information the same way we design our planners — calmly, simply, and with care.

We only collect the information we genuinely need to deliver your order, support you afterwards, and run our small business.

• Your name and email address when you place an order or contact us.
• Billing details required to process your payment, handled by our payment provider — we never see or store your full card details.
• Basic technical information (such as device type, browser, and pages visited) collected through standard website analytics.
• Optional information you choose to share, such as feedback, replies to emails, or details included when you contact us.

We use your information to fulfil your order, deliver your digital files, respond to enquiries, and improve the Drift & Dwell experience over time.

• Sending your purchased files and order confirmations.
• Providing customer support and responding to your messages.
• Sending you our newsletter, only if you have opted in — you can unsubscribe at any time.
• Understanding how the website is used so we can improve it.
• Meeting our legal and tax obligations as an Australian business.

Your information is stored with reputable service providers who use industry-standard security practices. Payment information is processed directly by our payment provider over a secure, encrypted connection.

We keep personal information only for as long as we genuinely need it — typically to support your order, meet our record-keeping obligations under Australian law, or stay in touch if you've opted in to our newsletter.

We do not sell your personal information. We only share it with trusted service providers who help us run Drift & Dwell — for example, our payment processor, email delivery service, and website hosting provider — and only to the extent they need it to do their job.

We may disclose information where required by Australian law, for example in response to a valid legal request.

Under the Australian Privacy Principles, you have the right to ask what personal information we hold about you, request a correction, or ask us to delete it where we are not legally required to keep it.

To make a request, please email studio@driftanddwell.com.au and we will respond within a reasonable timeframe.

Our website uses a small number of cookies and basic analytics so we can understand how visitors use the site and keep it running smoothly. You can disable cookies in your browser at any time, though some parts of the site may not work as smoothly.

We may update this Privacy Policy from time to time as our business or legal obligations change. The “last updated” date at the top of this page will always reflect the most recent version.

If you have any questions about this Privacy Policy or how we handle your information, please email studio@driftanddwell.com.au. We're a small team and will reply personally.